Last updated: 5 October 2026
At NiRKA Imitations, we want you to be happy with your purchase. If you receive an incorrect, damaged, defective, or otherwise eligible product, please contact us so that we can assist you.
1. Return Period
Eligible products may be requested for return within 7 days of delivery.
The return request must be made within 7 days from the date the order is shown as delivered by the courier.
Products must meet the eligibility conditions described below.
2. Products Eligible for Return
A product may be eligible for return when:
- The wrong product was delivered.
- The product was damaged during delivery.
- The product is defective or materially different from its description.
- The product otherwise qualifies for return under the applicable product listing or applicable law.
3. Return Conditions
To be eligible for return, the product should generally:
- Be unused.
- Be in its original condition.
- Be returned with the original packaging where reasonably possible.
- Include accessories, tags, cards, or other items supplied with the product.
- Not show signs of intentional damage, alteration, misuse, or excessive wear.
Products returned without the required components may be subject to rejection or an appropriate adjustment, subject to applicable law.
4. Jewellery Care and Wear
NiRKA products are imitation/fashion jewellery.
Exposure to water, perfume, cosmetics, sweat, chemicals, moisture, or improper storage may affect the finish or appearance of the jewellery.
Normal wear, tarnishing, colour change, scratches, or damage caused by improper use or care may not qualify as a product defect.
Please follow the product-care instructions provided with your order, where applicable.
5. Damaged or Incorrect Product
If you receive a damaged or incorrect product, please contact us as soon as possible and preferably within 48 hours of delivery.
Please provide:
- Order number
- Photographs of the outer packaging
- Photographs/videos of the product
- Description of the problem
- Any other information reasonably required to investigate the issue
We may request photographs or video evidence to help determine whether the problem occurred before or during delivery.
6. Products Not Eligible for Return
Unless required otherwise by applicable law, returns may not be accepted for products that:
- Have been used or worn.
- Have been damaged after delivery due to misuse or improper handling.
- Have been altered or modified.
- Are missing original components or packaging where those components are necessary for the return.
- Show signs of intentional damage.
- Are otherwise specifically identified on the product page as non-returnable.
If a particular product has special return conditions, those conditions will be displayed on the product page.
7. How to Request a Return
To request a return, contact us at:
Email: nirka.imitations@gmail.com
Please include:
Subject: Return Request – Order #[Order Number]
And provide:
- Customer name
- Order number
- Product name
- Reason for return
- Photographs/videos where applicable
Our team will review the request and inform you whether the return is approved and provide further instructions.
8. Return Shipping
For an incorrect, damaged, defective, or materially misdescribed product attributable to NiRKA, we will arrange or reimburse reasonable return shipping as appropriate.
For other approved returns, return shipping arrangements and costs will be communicated to the customer before the return is processed.
Any applicable return-shipping cost will be disclosed clearly before the customer proceeds with the return.
9. Refunds
Once an approved returned product has been received and inspected, we will process the applicable refund.
The refund amount may include the eligible product amount and, where applicable, eligible shipping charges according to the circumstances of the return.
Refunds will generally be made through the original payment method or another appropriate method agreed with the customer.
The time taken for the refund to appear in the customer’s account may depend on the payment provider or bank.
10. Refund for Cancelled Orders
If an order is cancelled before dispatch and the cancellation is accepted, any applicable refund will generally be processed through the original payment method.
Orders that have already been dispatched may be subject to our return procedure.
11. Failed or Unsuccessful Payments
If a payment is deducted from your bank account but the order is not successfully created or confirmed, please contact us with the relevant transaction details.
We will verify the payment status with the payment gateway and take appropriate action.
Where a refund is required, it will be processed according to the payment gateway’s applicable procedures.
12. Exchanges
Where appropriate and subject to product availability, NiRKA may offer an exchange instead of a refund for an eligible product.
If the replacement product is unavailable, an applicable refund may be offered.
13. Return Approval
Submission of a return request does not automatically mean that the return is approved.
We will review the request and the condition of the product before confirming the applicable return, replacement, exchange, or refund.
Nothing in this policy is intended to restrict any consumer rights or remedies that cannot lawfully be excluded.
14. Fraudulent or Abusive Returns
NiRKA reserves the right to investigate suspected fraudulent, abusive, or repeated misuse of the return process.
We may take appropriate action where permitted by applicable law.
15. Contact Us
For return or refund assistance, please contact:
NiRKA Imitations
Surat, Gujarat, India
Email: nirka.imitations@gmail.com
Phone: +91 9558825355
Website: https://nirkaimitations.in/
One important thing before you publish these
Because this is an Indian e-commerce store, we should also put customer-care and grievance-officer information prominently on the website. The current 2020 e-commerce rules already contain grievance-redressal requirements, and the 2026 amendment continues to require prominent contact details for customer care and the grievance officer; the 2026 amendments take effect on 1 January 2027. consumeraffairs.gov.in
So I recommend that your footer eventually show:
Customer Care
📧 nirka.imitations@gmail.com
📞 +91 9558825355
Grievance Officer
NiRKA Imitations
📧 nirka.imitations@gmail.com
📞 +91 9558825355